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Modelos de Ticket

Avaliação do Usuário
PiorMelhor 

Here are some example of tickets.

 

* Some rules to get a faster support:

- All tickets need be in English.

- Be clear in the ticket

- Write all details about your account to prove that you are the real owner of the profile.

 

* Hacking Reports

Situations:

- Can´t access your account (someone change your password)

- If your items be stolen in-game

 

Tile: Hacked Account

Server name: Valhalla or HellHeim or Midgard

Character Name: NakedChar (name of your character that be stolen)

Date/Time: use the time of GST (Global Server Time - the time that appear in Mu Wensite. GMT-8)

Item Name(Quantity): Details the items that you lose.

Example "Vicious +9+5sta+12, Wings of Storm +11, pair of Bone Blade +13, rings (Poison DD+DR+HP+3%, Ice DD+DR+HP+3%)".

Detailed Inquiry: 

- Detail exactly when you access your account for the last time(Mu website time)

- if you have the e-mail that you receive when create the account will be helpfull because will prove that you are the real owner of account.

Example: "The last time that I access my account was 23, April 2012 at 12pm. I create that account in 23 January of 2012."

Attach a File: 

- send SS that show you playing that account (that will prove that you play that account for sometime)

 

 

 

 * Account Inquiries 

Situations:

- Lost Password

- E-mail problems

- You can´t connect in-game

- Why got Blocked?

Tile: Lost Password (example)

Server name: Valhalla or HellHeim or Midgard

Character Name: LostPW (use the main char nickname)

Date/Time: use the time of GST (Global Server Time - the time that appear in Mu Wensite. GMT-8)

Item Name(Quantity): in blank

Detailed Inquiry: 

- Detail exactly when you access your account for the last time(Mu website time)

- if you have the e-mail that you receive when create the account will be helpfull because will prove that you are the real owner of account.

Example: "The last time that I access my account was 23, April 2012 at 12pm. I create that account in 23 January of 2012. I forgot my password and when I try to recovery the new password don´t are coming!."

Attach a File: